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Terms of Service

Last updated: 14 July 2026

These terms govern your use of this website and any engagement with The Presida ("we," "us"). By requesting a snapshot or commissioning a service, you agree to these terms. A paid engagement will have a written scope, proposal, or order that defines the work and takes precedence where it differs. This page is provided for operational clarity and is not formal legal advice.

The services we provide

The Presida provides: a free public-signal Sender Snapshot; a Sender Audit & Action Plan; Infrastructure Setup & Repair; Monitoring & Maintenance; and an Agency Infrastructure Desk. Scope, deliverables, timing, access, exclusions, support period, and fees are confirmed before paid work begins. Services may include written findings, implementation of approved technical changes, verification, documentation, and ongoing monitoring as stated in the engagement.

What we do not guarantee

The Presida does not guarantee inbox placement, open rates, reply rates, revenue, or provider-specific filtering outcomes. Public checks cannot prove private sender reputation or recipient-level inbox placement. Our assessments describe visible risk and recommended next steps; they are professional judgement based on available evidence, not a warranty of any business result.

Your responsibilities

  • You confirm that you own, administer, or are authorised to request work on every domain, mailbox environment, platform, and client system placed in scope.
  • You remain responsible for approving material changes, providing accurate information, maintaining suitable backups or recovery access, and completing any client-owned task identified in the agreed sequence.
  • You agree not to submit passwords, API keys, DNS credentials, mailbox logins, customer lists, or private campaign exports through the public website form.
  • You are responsible for third-party licences, domain registrations, mailbox subscriptions, sending-platform fees, and provider charges unless a written proposal states otherwise.
  • You agree to use our services only for legitimate, authorised sending. The Presida does not support deception, abusive sending, evasion tactics, or unauthorised access, and may decline or end an engagement that involves them.

Access, approval, and change control

The free Sender Snapshot requires no account access. An audit may use public and client-provided evidence but does not include implementation unless the written scope says so. Where Infrastructure Setup & Repair or another approved engagement requires access, the system owner must authorise it separately. Access is limited to the agreed purpose and period, and should be removed after verification and handover.

Material changes require client approval. We document the intended change, sequence, and rollback path in proportion to the risk. Even when Presida performs an approved change, the client retains ownership and administrative responsibility for the infrastructure. Provider behaviour, propagation timing, account restrictions, and third-party outages remain outside our control.

Fees, additional scope, and recurring services

Fees are those stated in the written scope at the time of purchase. Work outside the agreed limit — including additional domains, mailboxes, platforms, migrations, client environments, or material corrections — requires written approval and may incur an additional fee.

Monitoring and Agency Infrastructure Desk services recur for the agreed billing period until cancelled under the engagement terms. A standard monitoring subscription includes the stated checks and reporting plus one minor correction per month when it fits the agreed access and 30-minute boundary; unused work does not accumulate unless agreed in writing. Material incidents, rebuilds, migrations, and new providers are separate projects.

Intellectual property

Reports and written guidance we deliver are provided for your internal use and for sharing with your own stakeholders or clients in the course of acting on them. Agency clients may use white-label deliverables only where their scope expressly permits it. The underlying methodology, templates, and this website remain the property of The Presida.

Limitation of liability

To the extent permitted by law, The Presida's liability arising from an engagement is limited to the fees paid for that engagement. We are not liable for indirect or consequential losses, lost revenue, sender-performance outcomes, provider decisions, DNS propagation, client or third-party changes, or failures in systems outside our reasonable control. Nothing in these terms limits liability that cannot legally be limited.

Changes to these terms

We may update these terms from time to time. The "last updated" date above reflects the current version.

Contact

Questions about these terms can be sent to jay@presidagroup.com.