Questions, answered plainly.

No access is needed for the free Sender Snapshot. We begin with the sending domain and publicly visible records. A paid audit may also use evidence you choose to provide, such as redacted headers or provider exports. Implementation access is discussed only after scope and changes are approved in writing.

Do not submit passwords, API keys, DNS credentials, mailbox logins, customer lists, private campaign exports, or sensitive message content. The form is for basic business and infrastructure context only. Secure access, if an implementation requires it, is arranged separately.

The Sender Audit & Action Plan is advisory and ends with a written sequence. Infrastructure Setup & Repair includes approved implementation. Before a material change, we confirm the record or setting, purpose, order, owner approval, and rollback path. The result is verified and documented after the change.

Access must be authorised by the system owner, limited to the agreed task, and time-bound. We prefer least-privilege roles and MFA where the provider supports them. Access is removed after verification and handover. Routine mailbox passwords are not requested.

No. Inbox placement also depends on private reputation, recipient behaviour, message content, list quality, sending patterns, and provider rules. We provide a defensible assessment of the evidence in scope and verify the infrastructure work performed; we do not promise opens, replies, revenue, or a provider-specific filtering outcome.

Public records can confirm important parts of the sender baseline: published SPF, DKIM selectors where known, DMARC posture, MX records, visible alignment evidence, and selected reputation indicators. They cannot reveal every private provider signal or prove where a specific message landed. Reports state both the finding and its limit.

The standard Sender Audit & Action Plan is delivered within 48 hours of confirmed scope and receipt of the agreed evidence. It covers one domain, up to five mailboxes, and one sending platform. Larger or multi-client environments receive a separate written scope and schedule.

The standard starting scope covers up to two domains, six mailboxes, Google Workspace or Microsoft 365, and one sending platform. It includes baseline review, approved configuration or repair, change documentation, post-change verification, handover, and fourteen days of support. Licensing, sending-platform subscriptions, domain purchases, copy, lists, and campaign management are outside scope unless stated otherwise.

No. Presida's fee covers the professional service described in the agreed scope. Domains, mailbox licences, sending platforms, monitoring tools, and other third-party products remain the client's responsibility unless a written proposal says otherwise.

Monitoring starts from a known baseline and covers the domains and platform in the subscription. The standard plan includes scheduled checks, a monthly written report, and one minor correction when it fits the agreed access and 30-minute boundary. Larger changes, migrations, rebuilds, new providers, and material scope expansions are quoted separately.

Yes, unless Presida has already established and verified the baseline through implementation. Monitoring is useful only when both sides know what the intended state is. If a current audit from another qualified provider is complete enough, we can review it before deciding whether a new audit is necessary.

The standard monthly scope supports up to three client clusters, one new-client audit per month, white-label documentation, and a defined coordination channel. A client cluster is one client's defined domain, mailbox, and sending-platform environment. Presida contacts an agency's client only with written approval; higher volume, migrations, and platform rebuilds are scoped separately.

Presida does not provide lead lists, campaign management, email copywriting, automated warmup networks, filter evasion, domain cycling, or guaranteed performance outcomes. We also decline unauthorised access, deceptive sending, and work where the system owner cannot approve the engagement.

If the confirmed problem is primarily copy, list quality, sales strategy, or campaign creative, another specialist is a better fit. A new audit may also be unnecessary when a qualified review is current and nothing material has changed. The free Snapshot is designed to make that first decision without forcing a larger engagement.